Frequently asked questions about integrations and systems
21 questions
Which systems can an AI solution integrate with?
With ERP, CRM, databases, APIs, document management systems, calendars, email, ecommerce, TMS, MES, WMS, CMMS and in-house software.
Do you need an API to integrate a system?
Not always. It depends on the technical options available and on how secure each alternative is.
Can it integrate with in-house software?
Yes. A custom integration can be built when there’s suitable access to the system.
Can it connect to a database?
Yes. Access has to be designed with suitable permissions and control layers.
Can it query data without giving the model direct SQL access?
Yes, and that’s how we always do it. The model fills in a closed form and the code builds the query, so the model never writes the queries that reach your systems.
The agent that queries your data doesn’t write SQL → Can it connect to several systems at once?
Yes. Many projects coordinate information across several applications.
Can it write data to an ERP or CRM?
Yes, if the integration and permissions allow that operation.
Can it read and send emails?
Yes, when the use case needs it and there’s a suitable integration.
Can it work with calendars?
Yes. It can check availability, create events or manage appointments according to the defined rules.
Can it use third-party APIs?
Yes. It can use external services as long as they’re compatible with the architecture.
What happens if an integration fails?
Depending on how critical it is, the system can log the error, retry, stop the flow or hand off the case.
Can an integration be changed in the future?
Yes. A modular architecture makes it easier to replace or add systems without rebuilding the whole project.
Can it connect to Microsoft 365?
Yes. It can work with compatible services such as Outlook, SharePoint or other components through suitable integrations.
Can it connect to Google Workspace?
Yes. It can work with Drive, Gmail, Calendar and other services when the project requires it.
Can it connect to legacy systems?
In many cases, yes, although it may require intermediate layers or custom integrations.
Can a solution read files from SFTP?
Yes. It can bring files received over SFTP into an automated process.
Can it connect to message queues?
Yes. It can integrate with event-based or queue-based architectures when the system requires it.
Can it consume webhooks?
Yes. Webhooks are a common way to trigger automations in real time.
Can it expose its own API?
Yes. A custom-built solution can offer endpoints to integrate with other systems.
Can it sync data between applications?
Yes. It can run real-time or scheduled syncs depending on the case.
Can it integrate with ERP and CRM systems such as SAP, Microsoft Dynamics, Salesforce or HubSpot?
Yes, as long as the system’s version, configuration and permissions offer a suitable integration path. The specific architecture can use APIs, middleware, databases or other available mechanisms, avoiding broader access than necessary.
Tell us about the process you want to improve.
You do not need to know which model to use, which architecture you need or whether the problem calls for an AI agent. Tell us how the process works today, who is involved and which tools you use.
We’ll reply within one business day with a first read of your case.