Chatbot and conversational agent development for companies

A scripted chatbot follows a tree of buttons and breaks the moment you step outside it. A conversational agent understands free text and picks from the available actions, so the same question asked twenty different ways lands in the same place.

WhatsApp on Meta’s official API, the web and internal tools. Wherever your customers or your team already are.

Yes. We run it in production with Wazzy, an appointment assistant that’s our own product, with real-time availability, immediate confirmation and the calendar kept up to date.

They always can. The way to a person is in plain sight and whoever picks it up receives the whole conversation, without making anyone repeat themselves. Outside working hours the case waits with its history and gets handled first thing. A bot that traps people is expensive in customers, so we don’t build one.

Knowledge answers come from your data with their source, and the delicate lines are texts you approved that the system delivers as they are. When there’s no data it says so and offers a person. That brings the risk down a long way. What’s left gets measured per type of task, so a failure shows up in its own category instead of getting lost in an average.

You edit the approved texts yourself without touching code. No edit reaches production without passing its check. A new document doesn’t change answers either until the test suite approves it. To change what the agent is able to do, we step in, also with the tests in front of us.

Your company is the controller and we are the processor. What we hand over is a processing agreement, technical measures and retention periods in writing. When special category data is involved, such as health data, that also includes field-by-field encryption and deletion on request of anything without a legal retention period over it.

Build and operation prices are the same as for the rest of our agents, between €2,500 and €10,000 to build and between €150 and €500 a month to operate. The monthly fee has no minimum term and model usage runs in accounts under your company’s name.

On WhatsApp there are two variable costs to keep in mind. Each conversation uses its own model calls. Meta charges separately for each template it sends, according to its pricing policy. An appointment reminder is a template, so each reminder has its own cost. Both are itemized.

The official API protects you from Meta cutting off unofficial shortcuts, not from Meta raising its rates. Theirs are passed on itemized and separate from our part, so you always see which is which. And the agent’s logic doesn’t live in the channel, the same conversation can be handled on the web or in an internal tool with the same brain behind it.

The two overlap. An agent that filters and qualifies hands your team qualified leads, like the real estate agency that now only books viewings. What we don’t do is bulk messaging on WhatsApp, with or without AI.

We don’t give a magic number, because it depends on what handling those messages by hand costs you today. The pilot measures it with your real conversations, it’s paid and its price counts toward the final project. If the numbers don’t work, we’re the ones who tell you before you expand.